Contact Center
More talk time. Less machine time. No compliance surprises.
We build and operate the dialer infrastructure, AMD, and agent tools that contact centers use to run campaigns without hitting TCPA landmines or wasting agent hours on voicemail.
Challenges you're facing
AMD false positives killing productivity
Legacy AMD flags 15-20% of live calls as machines in typical deployments. At 50 agents, that's 8-10 agents worth of lost productivity per shift.
TCPA and compliance risk
TCPA class actions cost contact centers millions. DNC scrubbing, time-of-day enforcement, and consent tracking aren't optional — they need to be built into the platform, not bolted on.
Agent tools disconnected from CRM
Agents copy-pasting phone numbers and outcomes between Vicidial and Salesforce lose 15-20 minutes per shift. Screen pop and disposition sync should be automatic.
Dialer performance degrading at scale
Default Vicidial installations break predictably above 200 concurrent channels on a single server. Campaign performance degrades silently before the system fails loudly.
How we solve it
AI Answering Machine Detection
Real-time speech model AMD with false-positive rates under 5%. Drop-in for Vicidial, Asterisk, or FreeSWITCH.
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Vicidial customization
Cluster re-architecture, CRM integration, STIR/SHAKEN, and custom agent UI — all the work that gets a Vicidial installation to production grade.
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Hosted Dialer
Fully managed predictive and progressive dialer with AI AMD included, TCPA compliance built in, and CRM integration out of the box.
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In production
False-positive rate down to 4.2%
US Healthcare Contact Center
Deployed AI AMD with custom model retrained on healthcare-specific call audio. False-positive rate dropped from 18% to 4.2%, recovering the equivalent of 1,600 agent-hours per month and improving patient experience scores by 23 points.
Ready to build on carrier-grade voice?
Talk to a VoIP engineer — not a salesperson.