Hosted Dialer
Predictive and progressive outbound that keeps agents talking.
Agent idle time kills contact center economics. Our hosted dialer uses predictive and progressive algorithms tuned to your real call-connect rate and agent availability — not the default Vicidial parameters that were last touched in 2017. We run the dialer infrastructure, tune the campaign parameters, integrate with your CRM for real-time lead disposition, and apply AI AMD to skip answering machines without burning agent time. TCPA and regulatory compliance is built in: DNC scrubbing, time-of-day guardrails, and per-lead consent tracking are not optional add-ons.
Features
Adaptive predictive dialing
Dial ratio adjusts in real time based on measured connect rate and agent count. Targets your drop rate limit, not a fixed ratio.
AI answering machine detection
Sub-2-second AMD using real-time speech models. False-positive rate under 5% on live calls. See our AI AMD product for details.
TCPA compliance suite
DNC scrubbing, time-of-day enforcement by timezone, consent tracking per lead, and immutable dial-attempt audit trail.
CRM integration
Screen pop on connect, disposition writeback on hangup, lead recycling by outcome. Works with Salesforce, HubSpot, Zoho, and custom APIs.
Real-time supervisor dashboard
Live agent state, queue depth, campaign contact rate, and trunk utilization — visible to supervisors without a VPN or a separate tool.
Inbound blending
Agents handle inbound calls when outbound queues are quiet. ACD routing and priority configured per campaign.
Pricing
Custom pricing — scoped per deployment based on seat count and minutes.
Common questions
Related products & services
Ready to build on carrier-grade voice?
Talk to a VoIP engineer — not a salesperson.